Patient Satisfaction Survey

Consultant Seen

Age

Gender

Male Female      
       
Please indicate how well you think we are doing in the following areas:

Ease of getting care:

Great Good Ok Fair Poor
The information supplied about your admission was either
Phone calls were answered promptly and dealt with in a professional manner
You were given a choice about the timing of your procedure

Waiting:

Great Good Ok Fair Poor
Time waiting for confirmation of first appointment
Time waiting in the Outpatient room for appointment
Time waiting for your surgery

Staff (Consultant)

Great Good Ok Fair Poor
Took enough time with you and answered any questions you had
Explained the procedure including the risks and benefits
Gave you good advice relating to after your surgery

Nurses in Clinic

Great Good Ok Fair Poor
Friendly and helpful with you
Answered your questions

Nurses in Pre op

Great Good Ok Fair Poor
Answered your questions and gave you written information about your procedure.

Nurses on the ward

Great Good Ok Fair Poor
Delivered your care appropriately
Answered your questions and queries

Administration Staff

Great Good Ok Fair Poor
Friendly and helpful with you
Answered your questions
Sent out timely information

Facility:

Great Good Ok Fair Poor
Clean and tidy facility
Departments were well signposted around the trust
Provided appropriate environment to maintain your privacy and dignity

Fair Processing of Information:

Great Good Ok Fair Poor
I was advised how my information would be used and managed
I was advised how my information might be shared
I was offered an opt in /opt out option for the sharing of my information

Confidentiality:

Great Good Ok Fair Poor
Kept my personal information private

Friends and Family Test

Extremely Likely Likely Neither Likely or Unlikely Unlikely Extremely unlikely
How likely are you to recommend us to your friends family if they needed similar care of treatment
  Yes No      
Would you be happy to use our service again?      
Are you happy with your clinical outcome from your surgery?      
Suggestions for improvement?