Patient Information

 Fair Process Notice

Whenever we collect personal data from you we will always confirm:-
• Why we need to collect your data
• How we intend to use your data
• How the data will be kept secure
• Who the data will be shared with
• How you can access your own records 

SSS will always act transparently so that all patients know from the offset why and how their information is to be used. This will help you to make better informed decisions as to whether you want to enter into a relationship with SSS. 

Who Might We Share Your Information With 

SSS works in partnership with a number of NHS and Non-NHS organisations who provide streamlined joined up services for its patients. This requires SSS to routinely pass information onto third parties where there is a genuine need for the information and patient consent has been provided. 

Principal organisations that we may share information with include:-
• NHS Trusts involved in your care;
• GPs;
• Ambulance Services;
• Private sector providers who work with SSS; 

Subject to stricter agreement it may also include:-
• Adult and Children Services;
• Care homes;
• Local authorities;
• Education Establishments;
• Voluntary Sector Providers. 

We may also share anonymised data to Clinical Commissioning Groups for commissioning purposes. 

Opt Out Option 

Should you wish to not enter into a relationship with SSS or any of the above parties then you will be advised of the consequences and delays this may cause to your future care or treatment. All patient opt outs must be advised in writing to SSS to the following address:-

Somerset Surgical Services
Weston General Hospital
Grange Road
Uphill
Weston-super-Mare
Somerset BS23 4TQ 

 

Access to Information 

Section 7 of the Data Protection Act 1998 gives individuals a legal right to access to personal data held about them subject to a range of exemptions and restrictions. This is called a subject access request. 

All subject access requests must:-
• Be provided in writing (email and fax included);
• Contain proof of ID
• Provide a clear explanation of the information required and relevant contact details. 

SSS will process all requests within the statutory timescale of 40 calendar days or sooner, where possible. Applicants are advised that a standard charge may be requested (fees may vary from £10 to £50).

 

Patient Satisfaction Survey

We are very interested in your opinion regarding the treatment you received under the care of Somerset Surgical Services. We constantly strive to provide you with the best possible care and treatment. We value your feedback and would welcome any comments - positive and negative - to help us improve our ongoing service. All responses remain anonymous and help us to review the service we provide to our patients.

We are particularly interested in:- 

• What we did well
• Where we would improve 

A patient satisfaction survey is sent to all of our patients when discharged by their Consultant. Alternatively, you can complete a patient satisfaction survey online
Click here to complete the Patient Satisfaction Questionnaire

 

Complaints

If you have a complaint about a service whilst under the care of Somerset Surgical Services please tell us about it. 

It is important to us that we understand your concerns.  We strive to provide excellent standards of care, however, you may have found that things did not go as well as expected and that your experience causes you to complain. 

Please help us gain a proper understanding of the issues and to establish the facts by contacting the office by telephone on 01934 881105 or 881106 or write or email us through contact us

You can be assured that we will take your complaint most seriously and acknowledge your complaint either verbally or in writing within two working days and you will receive a full written response within twenty days should this be necessary.

Should your complaint involve Weston Area Health NHS Trust then please contact the Patient Advice and Liaison Service (PALS) on 01934 647216.  We will work with the hospital complaints team to address the issues that you have raised.

Independent help and advice is available for patients wishing to complain. ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client needs.

Your local office is based at:
ICAS – South West
0845 120 3782

Unit 3
Premier House
Willow Side Park
Canal Road
Trowbridge
Wiltshire
BA14 8RH